North & Nest Counseling

Wellness & Personal Services

The Work

Product & Pricing

Increased pricing to better reflect value and clinical expertise

Operations

Created systems for scheduling, inquiries, and waitlist management

People

Documented roles and responsibilities for current and future hires
Hired an administrative assistant

The Outcomes

Increased owner salary
20% higher rate
Reduced CEO stress levels by stated 70% with 4 “guilt-free” weeks away from the business

+20%

Increase in owner salary

+30%

Increase in profitability

-9%

Reduction in expenses

*Business names have been modified for privacy.